Toll Free: 1-800-762-4133
Office: 1-817-417-7775
For urgent and critical issues, please call our office immediately:

Toll Free: 1-800-762-4133
DFW Area: 1-817-417-7775

You can also use the button below to see if a live support representative is online to assist you.

For next working day response, please complete and submit the following request form: Support Form

TSI Participates in the Following Co-ops and Purchasing Groups:

Choice Partners (Harris County Dept. of Ed.)
New Mexico Purchasing Group
Public Purchase
Region 2
Region 6
Region 7
Regions 9, 11, 14 & 15
Region 19
Texas Bid Systems

Technical Support and Services

At TSI our commitment to the customer doesn’t stop once we receive the order, that is just the beginning. We have been helping schools find the perfect solutions to their needs for over 50 years, and our service, support, and training continues this commitment throughout the life of the product. Our oath is to provide the best support services with the most experienced and helpful staff in the industry, and we pride ourselves on making sure our customers have the best experience possible! For non-critical issues and questions, please complete and submit the following form: Support Form


Feel free to browse our FAQ section for the most common questions asked: FAQ

You may also visit the support sections of some of our manufacturers:

Epilog Laser
ez Router
In-House Solutions
Zimusoft DragonFire SDK


Just because the warranty or maintenance period has expired does not mean support stops there. We always offer our services throughout the life of the product and would be happy to speak with you regarding a custom quote for any of these services: Hardware and machine repairs, hardware and software reinstallation or troubleshooting, lab upgrades and updates, machine or lab moves, demonstrations and presentations, and much more. Please contact our office at the numbers above or complete and submit the following form: Technical Support Form


For the quickest response to your request for literature on any of our products, systems, or services, please complete and submit the following form: Literature Request


In addition to our support and services we also host many training services related to our product solutions. From new instructor training to professional development, or just a refresher, we can help keep you feeling confident and knowledgeable with your product. If you would like to discuss these options with us, please contact our office at the numbers above or email with a brief description of the training you would like, and we will contact you back to discuss the details further.

Thank you for being our customer and we look forward to serving your needs!

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